Saturday · June 7 · 8 vehicles in bays · 4 awaiting parts
Good morning
Today's Bay Hrs
42
85% utilization · 6 bays
June Revenue
$48,200
$28K labor · $20K parts
Open ROs
12
8 in progress · 4 waiting parts
CSI Score
4.7
312 reviews · industry avg 3.8
Bays today · live status
Open board| Bay | Vehicle | Tech | Job | Status |
|---|---|---|---|---|
| 1 | '18 F-150 · Cohen | Mike | Brake job · all 4 corners | 85% complete · road test next |
| 2 | '15 Camry · Garcia | Carlos | Timing belt + water pump | In progress · 4 hrs in |
| 3 | '20 Civic · Patel | Eddie | Check engine diag · P0420 | Diag complete · estimate sent |
| 4 | '19 Silverado · Williams | Mike | Oil change + tire rotation | Done · awaiting pickup |
| 5 | '17 Tahoe · Sterling | Carlos | Coolant leak diagnosis | In bay · pressure test |
| 6 | '14 RAM 1500 · Bergman | — | Waiting on transmission | Parts ETA Mon AM |
Estimates pending customer approval
AllPatel · '20 Civic · catalytic converter + O2 sensor
$1,840 · ESTIMATE TEXTED · AWAITING APPROVAL · 2 HRS
Sterling · '17 Tahoe · water pump + thermostat + flush
$680 · ESTIMATE READY · WILL TEXT POST-DIAG
Bergman · '14 RAM 1500 · used transmission + R&R
$3,420 · APPROVED · PARTS ORDERED
Recall + service-due outreach
AllCohen · 7,500-mi service due in 200 mi
AUTO-TEXT WILL SEND AT 30 DAYS
Garcia · '15 Camry · timing belt scheduled today
SERVED · NEXT INTERVAL TRACKING ENABLED
14 customers · overdue 10K maintenance
RE-ENGAGEMENT TEXT QUEUED
Tech productivity · today
Mike · 7.2 billable hrs
EFFICIENCY 1.2 · STRONG
Carlos · 6.8 billable hrs
EFFICIENCY 1.0 · ON PACE
Eddie · 5.4 billable hrs
EFFICIENCY 0.85 · DIAG TIME UNCAPTURED
6 bays · live status
Bay Schedule
Bay + Tech Scheduling
Live bay status, tech assignment, real-time progress.
- Per-bay live status + photo
- Tech assignment + skill match
- ETA tracking + customer auto-update
- Parts-waiting tracking
- Bay efficiency reporting
12 open · 4 awaiting parts · avg ticket $480
Repair Orders
Repair Order Pipeline
From intake to delivery — every RO tracked.
- Per-RO with VIN + customer + complaint
- Auto-link to OEM service info (Mitchell / ALLDATA)
- Inspection workflow with photo + video capture
- DVI (digital vehicle inspection) reports
- Customer text-based approval
- Per-tech labor + parts allocation
Texted estimates · auto-approval · split-payment options
Estimates
Estimate Engine
Photo-based estimates texted to customer. Approve via tap.
- Inspection photo + video attached
- Itemized labor + parts
- OEM vs aftermarket option pricing
- Financing options surfaced
- Tap-to-approve via text
- Partial approval handling
3 ASE-certified · skill matrix · efficiency tracking
Technicians
Tech Management
Per-tech skill matrix, ASE cert tracking, efficiency + comeback rate.
- Per-tech ASE cert with expiration
- Skill matrix (engine / trans / electrical / diag / a/c)
- Auto-assign by skill match
- Efficiency reporting (billed vs clocked)
- Comeback (rework) rate tracking
1,840 active · per-vehicle service history · LTV $2,400
Customers
Customer + Vehicle Database
Per-customer vehicle list with full service history.
- Per-customer + per-vehicle profile
- Full service history with photos
- Maintenance interval per vehicle
- Repair recommendations (declined services) tracking
- Lifetime value + service frequency
Mileage + time-based service intervals · per-vehicle
Recall Engine
Service Recall Engine
↘ Same engine as Dental + Med Spa recall · adapted for vehicles. The highest-ROI activity in auto repair.
- Per-vehicle mileage tracking (from OBD or manual)
- Auto-text at 30/14/7 days before service due
- Declined-services re-marketing
- OEM safety-recall integration (NHTSA API)
- Per-customer compliance scoring
8,200 SKUs · WorldPac + NAPA + dealer · par-level auto-order
Parts Inventory
Parts Operations
Per-part inventory + supplier ordering + cost tracking.
- Per-SKU inventory with par level
- Multi-supplier price comparison
- Per-RO parts allocation
- Returns + cores tracking
- Per-part margin tracking
WorldPac · NAPA · O'Reilly · dealer parts · same-day delivery
Suppliers
Supplier Management
Per-supplier accounts + price comparison + delivery tracking.
- Per-supplier account terms
- Live price comparison at order
- Delivery ETA tracking
- Per-supplier spend + discount tier
Per-tech efficiency · per-RO profit · comeback rate · CSI
Reports
Shop Reports
Numbers a shop owner needs.
- Per-tech efficiency + revenue
- Per-RO gross profit (labor + parts)
- Comeback (rework) rate
- CSI (customer satisfaction)
- Service-mix analysis
- Per-vehicle-make profitability
Sales tax (parts taxable · labor varies) · 1099 sublet · core deposits
Tax & Compliance
↘ Shared engine — from Audit Practice · auto-repair flavored: parts taxable, labor mostly exempt (state-specific), core deposit handling, sublet 1099s, EPA hazmat compliance
Parts Tax MTD
$1,200
Resold parts taxable
Labor Tax MTD
$0–$1.6K
State-specific
Sublet 1099s
4
Trans · alignment · paint · upholstery
Hazmat / EPA
Current
Used oil + freon + battery
Insurance · licensing · warranty docs · service info subscriptions
Documents
↘ Shared engine — from Audit Practice · auto-flavored: garage liability, ASE certs, EPA hazmat compliance, Mitchell/ALLDATA subscriptions
| Document | Type | Status |
|---|---|---|
| Garage Liability Insurance.pdf | Insurance | $1M aggregate |
| ASE Certs - 3 techs.pdf | Tech credentials | All current |
| EPA Used Oil Generator.pdf | EPA | Current |
| Mitchell Subscription.pdf | Service info | Active |
Synchrony · EasyPay · in-house monthly plans
Customer Financing
↘ Shared engine — from Furniture cockpit · auto-repair flavored: Synchrony Car Care, EasyPay Finance, for repairs > $500
Active financing
| Customer | Repair | Amount | Lender | Status |
|---|---|---|---|---|
| Bergman | Trans R&R + used trans | $3,420 | Synchrony Car Care | Approved · 18-mo no interest |
| Patel | Cat + O2 sensor | $1,840 | EasyPay Finance | App pending |